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Orders | Shipping

 

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All Pre-Orders, Event Orders and Retailers

We may need seven to ten days to complete your order

depending on our production schedule,

so please allow enough time when placing your order.

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All of our candy products

can be pre-ordered if you are planning

an upcoming event.

Please email orders@popetteofpendulum.com

with your order request and date needed.

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For local customers in Rhode Island:

Please place your order online and

 indicate "Local Pick-Up" when placing your order.

We will email you to re-confirm your pick-up options.

Please indicate any special instructions,

comments or requests in the

"Order Instructions/Comments Section"

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ORDER PROCESSING

Popette of Pendulum takes every effort to process, make and ship all orders in a timely manner. All orders are "made to order" and are processed in the manner in which they are received. It may require 7-10 business days for us to process and complete your order prior to shipping.

Please Make Note: If you need your order for a special occasion or by a speciffic date, please place your order in time for us to accomodate you or contact us at orders@popetteofpendulum.com

SHIPPING

We can ship to virtually any address in the world. Please note that there are restrictions on some international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound.

WARM & HOT WEATHER SHIPPING & DELIVERIES

During warm and hot weather months (May through September) or if your shipping destination is to a warm or hot weather region where temperatures are 75 degress or higher, your orders will include cooling gel pack(s) in order to keep your products cool and prevent melting in transit.

If you are shipping west of Mississippi we strongly suggest you choose Fed Ex 2-Day Delivery or Fed-Ex Priority Overnight as your shipping option. During May through September your candies will not last longer than three days in transit and Popette of Pendulum cannot be responsible for any product damaged by extreme temperatures.

Please be sure to ship your products to an address where they can be received upon delivery, as many shipping carriers may leave packages outside if no one is available.

DELIVERY DETAILS

If you live in a building without a doorman and you would like your package delivered to your door (as opossed to the delivery driver leaving your package in the lobby) please indicate in the "Comments & Notations" section of your online order form that you would like the "Direct Signature" feature activated, whereupon you will need to sign for your package.

SHIPPING RELATED DETAILS

Popette of Pendulum, LLC cannot be responsible for orders lost or due to theft. We suggest orders be shipped to locations where they can be received or stored in a safe and secure location. We will not be held liable for delay in delivery of products arising from any event beyond our control including shipping carrier delays, heat, humidity or inclement weather.

RETURN, REFUND & EXCHANGE POLICY

Food items are non-refundable, non-returnable and non-exchangable.

Popette of Pendulum, LLC

 

 

 

 

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